Description
Junior Travel Consultant.
An international travel company is looking to recruit a Junior travel Consultant personnel for their Nairobi office.
The travel consultant will be reporting to the Head of Travel Operations. The Candidate should be hands-on and firm and able to work in a multicultural environment.
Objectives of this Role
The role of a Travel consultant is to provide Travel consulting service to corporate clients. Some of the main duties of a Travel consultant include organizing flights, transport, and accommodation for a trip.
Work on best possible solution for the traveler, to include finding cheapest itineraries, and secure customer satisfaction for future services.
This includes all travel-related requirements which are to be carried out in a proficient manner and in accordance with Policy and procedures, and account specific Travel policy.
Duties and Responsibilities
• Provide and maintain a high level of travel consulting service to clients
• Drive to achieve expected transactions as per Key Performance Indicators (KPI)
• Build and maintain strong relationships within the travel arranger and the client organisation.
• Compliant to customer work regulations and work culture for the implant location/Airport office
• Process and complete travel requirements (make reservation in accordance to initial enquiry, to ticket issue and file completion with invoice) as requested by clients in accordance with their travel policy. This covers all aspects of booking, changing, cancellation and/or refunding of air travel, hotel accommodation, car hire, insurance, visa, etc.
• Raise Service Alert Advices and inform your direct report manager to ensure prompt resolution.
• Complete all tasks assigned in accordance with the company. This includes reports on daily emergency logs handled.
• Ensure service queues are monitored and worked at regular intervals during business day and are clear by end of shift.
• Process client refunds upon receipt and in accordance with procedures.
• Provide and maintain a high level of service.
• Offer value added flight, hotel and car related alternatives and solutions in accordance with client requirement.
• Perform in a pro-active manner (examples):
Displaying initiative and ownership
Providing relevant accurate information in a timely manner without being prompted.
• Remain updated on all aspects of travel through regular attendance at product seminars and workshops including team meetings sessions and other job related training.
Qualification and Experience:
• Higher Diploma in IATA / UTAA Foundation level with a minimum 5yrs in Travel Industry
• Proficiency in Travelport GDS system (Experience working with Travelport GDS a plus)
• Good communication, interpersonal and customer care service skills
• Have a strong sense of accuracy and attention to detail
• Be proactive, take initiative and have a drive to succeed
• Ability to work in a fast paced environment handling the emergency line in day/night shift in a 24/7 operation to include nights, Weekends & Holidays.
• Daily/weekly report on the emergencies handled after office hours.
Interested candidates should Click here to Submit your application.
Deadline: 12th March 2019